SOFTWARE SUPPORT EXECUTIVE

Position: Software Support Executive
Company Name: MEDIASOFT DATA SYSTEMS LIMITED

Vacancy: 04
Job Context:

• The candidate should be responsible for providing high-quality application support to end business clients. Should have a good grasp of new software solutions and products.
• Good Communication. Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same.

Job Responsibilities :

• Provide software support and training on calls
• Should be able to respond to the customer in an excellent professional manner.
• Must have the ability to resolve software users’ issues effectively
• Build and promote strong and long-lasting relationships with clients
• Attend calls and provide a solution

Employment Status : Full-time
Workplace: Work at office
Educational Requirements : Bachelor of Science (BSc) & Bachelor of Commerce (BCom) in Accounting & Information System,
Experience Requirements:

• At least 2 year(s)
• The applicants should have experience in the following area(s): Customer Support, Hardware Engineer, IT System Management, MIS, Network Engineer/ Network Administrator, Software Implementation
• The applicants should have experience in the following business area(s): Computer Hardware/Network Companies, IT Enabled Service, Software Company

Additional Requirements:

• Age 25 to 30 years
• Both males and females are allowed to apply
• 2+ years of experience. IT educational background of CSE
• Clear communicator of Bangla and English language
• Has to passion for solving customers issues, not leaving anything open, and one who enjoys customers appreciation
• A thirst for knowledge and growth in any circumstances

Location: Dhaka
Working days: 6
Working hours: 8 Hours
Salary :

Negotiable

 
Compensation & Other Benefits :

• T/A
• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Department: IT and Support